If your train is 15 minutes late when you arrive at your destination you can claim compensation, regardless of the cause of the delay. It’s called Delay Repay and it’s a scheme the majority of UK train companies uses to compensate you for unexpected delays and/or cancellations. Delay Repay is a fair and almost-uniform approach to compensation. Some train companies operate a scheme where a delay of 30-60 minutes triggers compensation (see below for participating companies and their delay thresholds).

How much can you claim?

Many train operators using Delay Repay now give back 25% of your ticket price (or the portion covering that part of the trip on a return ticket) when your journey is delayed between 15-29 minutes. A few operators that haven’t adopted Delay Repay require delays of an hour or more before compensation kicks in.